Hire a Remote Customer Support Agent for Your Florida Business
Full-time remote CS on Eastern Time for Florida hospitality, tourism, vacation rental, and ecommerce operators. 7-day coverage, bilingual options, from $1,200 per month.
Why Florida Hospitality and Tourism Brands Hire Remote CS
Tourism is a $120 billion plus industry in Florida, with Visit Florida reporting more than 140 million annual visitors in recent years. Orlando alone hosts Disney, Universal, and SeaWorld, plus an enormous vacation rental market in Kissimmee and Davenport. Miami and the Florida Keys drive leisure travel and cruise demand. The Gulf Coast (Clearwater, Destin, Panama City Beach) runs a year-round short-term rental economy. All of it depends on reservation support, guest messaging, and post-stay review workflows that never really pause.
The staffing problem is structural. Local Florida CSR pay in Miami and Orlando runs $18 to $22 per hour per Indeed, and the hospitality industry turns CSRs over at some of the highest rates in the country. A 7-day support desk in Orlando supporting vacation rentals needs 4 to 6 local FTEs to cover, and the all-in cost is $20,000 to $30,000 per month. Add Florida's persistent hospitality labor shortage coming out of 2020-2022 and the math has pushed operators toward managed remote staff.
BLS May 2023 lists the national median for customer service representatives at $39,680. Florida tourism CSR pay generally sits near that median, but the staffing gap and 7-day coverage requirements push loaded costs higher. A Teckas agent on Eastern Time starts at $1,200 per month all-in with full 7-day rotation available.
What Your Florida CS Agent Will Do
- Guest inquiry and booking support via email, chat, SMS, and phone
- Reservation changes, cancellations, and refund processing
- Pre-arrival and in-stay messaging through Cloudbeds, Guesty, Hostfully
- OTA message handling for Airbnb, Vrbo, Booking.com
- Post-stay review follow-up and recovery
- Escalation triage to property managers and maintenance
Tools They Know
- PMS / STR - Cloudbeds, Little Hotelier, Guesty, Hostfully, OwnerRez, Streamline
- Helpdesks - Zendesk, Intercom, Gorgias, Freshdesk
- OTA - Airbnb, Vrbo, Booking.com extranets
Cost: Florida Local vs Teckas
| Florida Local | Teckas Remote | |
|---|---|---|
| Monthly (loaded) | $3,600 - $4,600 | From $1,200 |
| 7-day coverage | 4 - 6 FTE | 2 - 3 FTE |
| Bilingual EN/ES | Hard to hire | Available |
How to Hire
- Discovery call. Share volume, PMS, and coverage window.
- Shortlist. 3 to 5 agents, including bilingual if needed.
- Onboard. Coverage live inside two weeks.
7-Day Florida Guest Coverage Without 6 Local Hires
Keep OTAs and guests happy through peak season without blowing the ops budget.
Talk to Teckas →