Hire a Remote Fintech Support Agent for Your Georgia Company
Full-time remote support agents on Eastern Time for Atlanta Transaction Alley fintechs, payments, and processors. Chargeback and PCI-aware, from $1,300 per month.
Why Atlanta Fintech Hires Remote Support
Atlanta's "Transaction Alley" processes roughly 70 percent of all US payment volume per the Metro Atlanta Chamber. Global Payments, FIS, NCR Voyix, Fiserv (legacy First Data), Kabbage (American Express), GreenSky, and dozens of payments fintechs either HQ or have major offices in metro Atlanta. Those companies all run merchant support, cardholder support, chargeback operations, and onboarding desks that need steady, trained staff. The work is compliance-sensitive, PCI DSS applies, and agents have to know how to handle card numbers without touching them.
Local Atlanta fintech support pay per Glassdoor runs $48,000 to $62,000 per year for mid-level, with senior dispute analysts clearing $75,000. Loaded, $4,200 to $5,400 per month. Scaling a Transaction Alley support operation locally takes months per seat.
A Teckas fintech agent is a full-time India employee trained on PCI principles, working Eastern Time inside your Zendesk, Intercom, and processor portals.
What Your Georgia Fintech Support Agent Will Do
- Merchant or cardholder email, chat, and phone support
- Chargeback responses, evidence packets, representments
- KYC / KYB document review and onboarding queue work
- Transaction trace, refund processing, dispute triage
- Risk flag review and escalation to fraud teams
Tools They Know
- Helpdesks - Zendesk, Intercom, Freshdesk, Salesforce Service Cloud
- Processors - Stripe, Adyen, Worldpay, Global Payments, Fiserv, Chase
- KYC/KYB - Alloy, Persona, Unit21, Sardine
Cost: Georgia Local vs Teckas
| Atlanta Local | Teckas Remote | |
|---|---|---|
| Monthly (loaded) | $4,200 - $5,400 | From $1,300 |
| PCI setup | You arrange | Included |
How to Hire
- Discovery call. Share product, ticket volume, processor mix.
- Shortlist. 3 to 5 agents with payments/fintech experience.
- Onboard. Live tickets inside two weeks.
Scale Transaction Alley Support
Chargeback response SLAs without Atlanta hiring lag.
Talk to Teckas →