Hire a Remote Customer Support Agent for Your Ontario Business
Full-time remote CS agents on Eastern Time for Toronto, Ottawa, and Waterloo brands. Zendesk, Gorgias, Intercom fluent, from USD $1,200 per month.
Why Ontario Businesses Hire Remote CS Agents
Ontario hosts over 40 percent of Canada's economy, anchored by Toronto's financial and tech cluster and Ottawa's public sector and software companies. The Ontario SMB and scaling startup base is enormous per Innovation, Science and Economic Development Canada data, and those operators all face the same support cost problem. Toronto CSR pay per Glassdoor runs CAD $48,000 to $62,000 per year, or CAD $5,500 to $7,200 loaded once you include CPP, EI, EHT, and extended health. Adding Ontario ESA statutory holidays and vacation on top makes a 40-hour support seat pricier than most growing brands expect.
A Teckas remote CS agent is a full-time Teckas India employee working Eastern Time, inside your Zendesk, Gorgias, or Intercom. Your engagement with Teckas is a vendor relationship invoiced in USD. You do not run Ontario payroll, file T4s, or track Ontario ESA compliance on them.
Statistics Canada NOC 64409 (customer service representatives) tracks near CAD $20 per hour median.
What Your Ontario CS Agent Will Do
- Email, chat, and DM support
- Order lookups, refunds, exchanges
- Shopify, BigCommerce, or custom platform order ops
- Subscription handling in Recharge or Ordergroove
- Review recovery and CSAT follow-up
Tools They Know
- Helpdesks - Zendesk, Gorgias, Intercom, Kustomer, Freshdesk
- Ecommerce - Shopify, Shopify Plus, BigCommerce
- Returns / ship - Loop, Aftership, ShipStation
Cost: Ontario Local vs Teckas
| Toronto Local | Teckas Remote | |
|---|---|---|
| Monthly (loaded) | CAD $5,500 - $7,200 | From USD $1,200 |
How to Hire
- Discovery call. Volume, helpdesk, brand voice.
- Shortlist. 3 to 5 agents.
- Onboard. Live tickets inside two weeks.
Scale Ontario CS Without Toronto Payroll
Skip Ontario ESA overhead for your support desk.
Talk to Teckas →