Hire a Remote Customer Support Agent for Your Texas Business
Full-time remote customer support on Central Time for Austin DTC brands, Dallas retail, and Houston SaaS. Trained on Zendesk, Gorgias, Intercom, and Shopify, from $1,200 per month fully managed.
Why Texas Retail and Ecommerce Brands Hire Remote CS
Texas has quietly become one of the most concentrated DTC and retail markets in the US. Austin anchors a growing DTC cluster with brands like YETI, Kendra Scott, and Outdoor Voices scaling out of the city, and the South Austin warehouse belt along 183 and Ben White is packed with 3PLs handling Shopify-based brands. Dallas anchors the traditional retail side, home to AT&T, JC Penney, and the country's largest retail convention floor at the Dallas Market Center. Houston rounds out the picture with a heavy ecommerce logistics footprint tied to the Port of Houston.
Growing DTC brands in Austin and Dallas all hit the same staffing wall around 200 to 500 tickets per day. Hiring local CSRs at $22 to $26 an hour eats into gross margin fast, and the local talent pool for experienced Zendesk and Gorgias agents is thin. The BLS May 2023 report puts national median customer service representative pay at $39,680 per year, but Austin and Dallas job postings routinely clear $45,000 to $52,000 with benefits. Loaded, that is $3,800 to $5,200 per month per seat.
A Teckas remote customer support agent on Central Time covers your full business day, handles tickets in your tone of voice, and costs a third of the local seat.
What Your Texas Customer Support Agent Will Do
- Email and live chat ticket handling in Zendesk, Gorgias, or Intercom
- Order lookups, returns, refunds, and exchange processing in Shopify and ShipStation
- Social DM and comment responses on Instagram, TikTok, and Meta
- Escalation triage and hand-off to merch or ops teams
- Macro and canned response maintenance
- CSAT follow-up and review recovery campaigns
Tools They Know
- Helpdesks - Zendesk, Gorgias, Intercom, Kustomer, Freshdesk, Help Scout
- Ecommerce - Shopify, Shopify Plus, BigCommerce, WooCommerce
- Fulfillment - ShipStation, ShipHero, ShipBob
- Comms - Slack, Notion, Loom
Cost: Texas Local vs Teckas
| Austin/Dallas Local | Teckas Remote | |
|---|---|---|
| Monthly (loaded) | $3,800 - $5,200 | From $1,200 |
| Benefits / tax | You pay | Included |
| Recruiting | You handle | We handle |
| Contract | Annual | Month-to-month |
How to Hire
- Book a discovery call. Share your ticket volume, helpdesk, and brand voice guidelines.
- Review shortlisted agents. 3 to 5 candidates within 5 to 7 days.
- Onboard. Your pick shadows your senior agent, then takes live tickets inside two weeks.
Scale Your Texas DTC Support Without Austin Wages
One Teckas agent absorbs 40 to 70 tickets per day on your brand voice, at a third of local cost.
Talk to Teckas →