Hire a Remote Operations Coordinator for Logistics and Freight
A dedicated, full-time remote operations coordinator for 3PL, freight brokers, and logistics companies across the US and Canada. Fluent in McLeod, TMW, Aljex, Turvo, DAT, and Truckstop. Starting at $1,200/month, fully managed. 24/7 shift coverage available.
What a Remote Operations Coordinator Does for Your Logistics Business
A remote operations coordinator for logistics is the person who keeps the board clean while your dispatchers dispatch and your account managers sell. They handle load entry into the TMS, tender loads to carriers, run driver check calls on the schedule your customer requires, chase PODs, keep the shipper and consignee updated, and escalate only the exceptions that need a human decision. For a 3PL or freight brokerage, one experienced ops coordinator can carry 40 to 80 loads per week in support.
Teckas places full-time dedicated coordinators who work your shift on your TMS, under your brand, alongside your US team. The model most clients use is one US dispatcher or account manager plus two to three remote coordinators per desk.
Key Responsibilities of a Remote Ops Coordinator
- Load entry and build-outs in McLeod, TMW, Aljex, Turvo, or Revenova
- Load tendering to carriers via TMS or EDI 204
- Rate confirmation prep and carrier packet management
- Driver check calls on customer-required cadence (every 2, 4, or 8 hours)
- Track and trace updates in TMS and to customer portals
- POD collection and upload within SLA
- Load board monitoring on DAT and Truckstop for posted lanes
- Carrier onboarding and packet review (Carrier411, MyCarrierPackets, Highway)
- Appointment scheduling at shippers and receivers
- Detention, layover, and accessorial entry for billing
- Exception handling: late pickups, missed deliveries, reroutes
- Daily KPI reports: on-time pickup, on-time delivery, tracking compliance
Tools and Software Your Logistics Coordinator Knows
We recruit from a specialized logistics pipeline. Our coordinators are hands-on with:
- McLeod LoadMaster and McLeod PowerBroker
- TMW (Trimble), Aljex, Turvo, Revenova, Tai, MercuryGate
- Load boards - DAT, Truckstop, 123Loadboard
- Carrier portals - Amazon Relay, Uber Freight, Convoy archived, Coyote Go, CH Robinson Navisphere
- Tracking - Project44, FourKites, MacroPoint, Descartes
- EDI - 204, 214, 990, 210 exception review
- Carrier compliance - Carrier411, Highway, MyCarrierPackets, SAFER
- Communication - Microsoft Teams, Slack, RingCentral, Dialpad
Why Logistics Companies Outsource Coordination
Freight margins are thin, and most brokerage and 3PL ops teams are overloaded with data entry, check calls, and POD chasing. According to ATRI and FreightWaves reporting, brokerage operating margins have compressed into the low single digits in recent cycles. Adding a US coordinator at $55,000 plus benefits kills the per-load economics. An offshore coordinator at $1,200 per month restores margin and frees the US team to focus on customer and carrier relationships, where the actual value lives.
Our remote ops coordinator 3PL model also adds overnight and weekend coverage without hiring a second shift. That matters for customers running ocean, drayage, and expedited freight where exceptions happen outside US business hours.
Cost: Local Coordinator vs Teckas Remote
| Local US Coordinator | Teckas Remote | |
|---|---|---|
| Monthly cost | $4,500 - $6,000+ | From $1,200 |
| Benefits and payroll tax | You pay | Included |
| TMS training | You pay | Included |
| 24/7 shift coverage | Add a shift, add headcount | Rotate coordinators |
| Turnover cost | $5k - $15k per exit | Managed by Teckas |
| Contract | 12+ months | Month-to-month |
How to Hire an Ops Coordinator Through Teckas
- Book a discovery call. We learn your TMS, modes (FTL, LTL, drayage, parcel), customer mix, and shift needs.
- Interview shortlisted coordinators. Within 5 to 7 days you review 2 to 4 candidates with logistics experience on your TMS.
- Onboard and go live. NDA, TMS access, phone, and SOPs. Your coordinator shadows the desk for the first week, then takes the board.
Why Logistics Companies Choose Teckas
Teckas is a managed remote staffing partner built for logistics, 3PL, and freight operators. Every remote ops coordinator we place is a dedicated full-time employee who works only for your desk.
- Logistics-first pipeline. We screen for TMS fluency, English on driver calls, and attention to detail on POD and detention tracking.
- Shift coverage. Day, evening, overnight, and weekend rotations available.
- SOP-driven onboarding. We capture your desk process in writing so coverage scales cleanly.
- No long-term lock-in. See transparent pricing with month-to-month terms.
- Replacement guarantee. Free replacement if the fit is wrong.