Front Office Staffing

Hire a Virtual Receptionist for Your Small Business

A dedicated, full-time virtual receptionist for US and Canadian small businesses, professional services, and home service companies. Inbound call handling, appointment scheduling, lead qualification, CRM updates, and 24/7 coverage options. Starting at $1,200/month, fully managed. Works in your time zone.

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Why Small Businesses Hire a Virtual Receptionist

If you run a small business in the US or Canada, missed calls are missed revenue. Industry research consistently shows that most callers who reach voicemail simply call the next business on their list, and that response rate drops sharply after the first few hours. A virtual receptionist for small business solves that by answering every inbound call, booking qualified appointments, and capturing lead details into your CRM, without the cost of a full-time in-office hire.

Teckas places a dedicated remote receptionist USA and Canada clients can rely on: one person, assigned to your business, trained on your greeting, your scripts, and your tools. Not a shared-pool virtual phone answering service, and not a freelancer juggling five clients.

Key Responsibilities of a Virtual Receptionist

Inbound call answering with your company greeting and brand voice
Appointment scheduling in Calendly, Acuity, Setmore, or native calendars
Lead qualification and intake form completion
Warm transfers and intelligent call routing to the right team member
Voicemail management and rapid callback on missed calls
CRM updates in HubSpot, Salesforce, Zoho, Pipedrive, Keap, or Go High Level
Email inbox triage and first-response handling
Live chat and SMS response support
Payment reminders and appointment confirmations
Customer service follow-ups and review requests
Overflow and after-hours coverage during peaks
Daily call logs and weekly reporting to the owner

Tools Your Virtual Receptionist Knows

Phone and VoIP - RingCentral, OpenPhone, Dialpad, Aircall, Grasshopper, Google Voice, 8x8
Scheduling - Calendly, Acuity, Setmore, SimplyBook, Google Calendar, Microsoft 365
CRM - HubSpot, Salesforce, Zoho CRM, Pipedrive, Go High Level, Keap, Monday, ClickUp
Field service - ServiceTitan, Housecall Pro, Jobber for home services front desks
Chat and SMS - Intercom, Drift, Tawk.to, Podium, Textline
Collaboration - Slack, Microsoft Teams, Zoom

Virtual Receptionist Cost vs. Local Hire

According to the US Bureau of Labor Statistics (BLS.gov), the median annual wage for receptionists is about $37,880, or roughly $3,156 per month, before employer payroll taxes, benefits, office space, phone hardware, and training. A managed Teckas virtual receptionist comes in at a predictable all-in monthly cost with no hidden overhead.

	Local US / Canada Receptionist	Teckas Virtual Receptionist
Monthly cost	$3,600 - $5,000+	From $1,200
Dedicated hours	40/week	40/week
After-hours coverage	Extra hire	Add a shift
Benefits and payroll tax	You pay	Included
Replacement if it is not a fit	Re-hire (weeks)	Free replacement
Contract	12+ months typical	Month-to-month

How to Hire a Virtual Receptionist Through Teckas

Book a discovery call. We review your call volume, hours of coverage, scripts, CRM, and the types of callers you handle most.
Interview pre-vetted receptionists. Within 5 to 7 days you review 2 to 4 receptionists with strong spoken English, phone etiquette, and your industry's context.
Onboard and launch. We handle HR, payroll, phone and CRM setup, script training, and shadow shifts. Your receptionist answers live calls within 2 weeks.

Never Miss Another Lead

Dedicated virtual receptionists answer every call, book every appointment, and update every record. Starting at $1,200/month.

Talk to Teckas →

Why Small Businesses Choose Teckas for 24/7 Virtual Receptionist Coverage

Teckas is a managed remote staffing company. Your virtual receptionist is a full-time Teckas employee dedicated to your business, not a shared agent. That is the key difference between Teckas and a traditional 24/7 virtual receptionist answering service.

Dedicated, not shared. One person knows your business, your team, and your callers.
Industry experience. We staff receptionists for home services, professional services, healthcare admin, legal, and real estate.
Scale coverage easily. Add shifts for evenings, weekends, and overnight coverage without starting a new hiring process.
Transparent pricing. See full pricing with no setup fees, no lock-in, and a free replacement guarantee.
Full managed staffing. Explore our complete remote staffing services if you need more than a front desk.

Frequently Asked Questions

What is the difference between a virtual receptionist and a phone answering service?

A virtual phone answering service typically uses a shared pool of agents answering calls for many different companies, often with per-minute pricing. A Teckas virtual receptionist is a dedicated person who works only for your business during their shift, learns your scripts, uses your CRM, and knows your team. You get the consistency of an in-house receptionist at a fraction of the cost.

Do you offer 24/7 virtual receptionist coverage?

Yes. We can staff multiple receptionists across shifts for daytime, evening, weekend, and overnight coverage. Many small businesses pair a dedicated daytime receptionist with a part-time evening or overflow backup to achieve 24/7 coverage without hiring a full team locally.

Which tools and CRMs do your virtual receptionists use?

Our remote receptionists work in tools like RingCentral, OpenPhone, Dialpad, Aircall, Grasshopper, Google Voice, and 8x8 for calls, and HubSpot, Salesforce, Zoho, Pipedrive, Go High Level, Keap, Monday, and ClickUp for CRM and scheduling. For booking we use Calendly, Acuity, Setmore, and native calendars in Google and Microsoft 365.

How much does a virtual receptionist for a small business cost?

A dedicated full-time virtual receptionist through Teckas starts at $1,200 per month, all-inclusive. The US Bureau of Labor Statistics reports the median annual wage for receptionists at roughly $37,880, or about $3,156 per month, before benefits, payroll taxes, and office space. See full pricing.

Will callers know my receptionist is remote?

Only if you want them to. Your receptionist answers in your company name, follows your greeting script, uses your phone system, and handles callers exactly as an in-office receptionist would. Most clients do not disclose where the receptionist is based because it does not change the experience for the caller. Book a call to hear sample scripts.