Remote Staffing for Ecommerce & DTC Brands

Sound Familiar?

Challenges Ecommerce Brands Face

CS Costs Scaling with Growth

Every new product launch or sales spike means more tickets, more calls, and more cost. Your customer support budget is growing faster than your revenue.

Slow Response Times

Customers expect replies within minutes. Your small team can't keep up, and every delayed response risks a negative review or a lost sale.

Inconsistent Product Listings

Your catalog has errors, missing descriptions, and outdated images across multiple channels. It's hurting your conversion rate and SEO.

Roles

Roles We Hire for Ecommerce Brands

Professionals who understand Shopify, Amazon Seller Central, and the fast pace of DTC operations.

Customer Support Agent

Handles email, live chat, and phone support across Zendesk, Gorgias, or Freshdesk. Trained in returns, refunds, order tracking, and turning unhappy customers into repeat buyers.

Order Processor

Manages order fulfillment workflows, coordinates with 3PL partners, handles inventory updates, and resolves shipping exceptions. Keeps your supply chain running smoothly.

Social Media Manager

Creates and schedules content, engages with followers, manages influencer outreach, and tracks social analytics. Builds your brand presence across Instagram, TikTok, and Facebook.

PPC Specialist

Manages Google Ads, Facebook/Meta Ads, and Amazon PPC campaigns. Optimizes ad spend, conducts A/B testing, and delivers detailed ROAS reporting to maximize your marketing budget.

Our Promise

What You Get with Teckas

Save 60–70% on Staffing

Hire full-time customer support agents, order processors, and marketing specialists at a fraction of US salary costs. Scale your ecommerce team without burning through margin.

Hire in 7 Days

We present pre-vetted, interview-ready candidates within one week. No job board posting, no resume screening, no wasted time. You interview and approve every hire.

Fully Managed

We handle payroll, HR, equipment, and ongoing performance management. You focus on growing your brand while we take care of the back-office staffing details.

FAQ

Common Questions from Ecommerce Brands

Can your agents handle Shopify, Amazon, and other marketplace platforms?

Absolutely. Our agents are experienced with Shopify, Amazon Seller Central, WooCommerce, BigCommerce, and other major platforms. We match you with candidates who already have hands-on experience with your specific tech stack.

How do you handle peak season staffing like Black Friday?

We can ramp up additional support agents ahead of peak seasons with as little as two weeks' notice. Many of our ecommerce clients scale from 2 to 5 or more agents during Q4, then scale back down. Our month-to-month model makes this flexible and cost-effective.

Will your team integrate with our helpdesk tools like Gorgias or Zendesk?

Yes. Our agents are trained on all major helpdesk and CRM platforms including Gorgias, Zendesk, Freshdesk, Intercom, and HubSpot. They will work within your existing workflows and follow your established SOPs and macros.

Can they handle returns and refund processing?

Yes. Our customer support agents are trained in end-to-end order management including returns processing, refund approvals within your guidelines, exchanges, and warranty claims. You set the policies, and they execute them consistently.

Do you provide 24/7 coverage?

We can arrange shift coverage that spans your busiest hours or provides full 24/7 support. The India time zone naturally provides coverage during US evenings and early mornings, and we can set up overlapping shifts to cover all hours.